Returns & Refunds

Overview

Every TwinkleGear item is custom printed just for you. Because of this, our return policy differs from standard retail. We want you to love your gear — if something's wrong, we'll make it right.

What We Can't Accept

Because every item is printed to order specifically for you, we can't accept returns or exchanges for:

Wrong size ordered — please check the size guide before ordering
Change of mind, or the item not being what you expected
Colour preference (screens vary; printed colours can differ slightly)
Digital items — Mystery Boxes, Sparkles, and TwinkleTown purchases are final once completed

This isn't us being difficult — there's no warehouse to send it back to. Nothing exists until you order it.

Damaged, Defective or Misprinted Items

If your item arrives damaged, defective, misprinted, or isn't what you ordered, email [email protected] within 30 days of delivery with:

Your order number
Photos of the problem

We'll replace the item for free or issue a full refund — your choice.

You never need to ship anything back. Keep it, donate it, or recycle it — the photos are all we need.

Lost in Transit

If tracking stalls or your parcel never arrives, tell us as soon as you can. Lost-in-transit claims must be raised within 30 days of the estimated delivery date, and we'll replace the order or refund it in full.

If a parcel can't be delivered because the address entered at checkout was incorrect, reshipment is at your cost.

Order Cancellations

Orders go into production almost immediately after payment. Email [email protected] right away and we'll cancel and refund in full if production hasn't started — but we can't guarantee a window.

Refund Processing

Refunds go to your original payment method
Allow 5–10 business days for the refund to appear
You'll get an email when the refund is processed