FAQ

Shipping is free on all US orders. Each item is made to order, so there's a 2–5 business day production window. After that, US delivery typically takes 3–7 business days. During high-demand drops, production may take an extra day or two.

Not yet — we currently ship within the United States only. We'd love to go international once we can do it properly, so join the TwinkleTribune and you'll hear when we do.

Head to /orders and enter your order ID, or check the shipping confirmation email we sent when your order shipped. You'll find a tracking number and carrier link there.

Items go into production almost immediately after payment, so cancellation isn't guaranteed. Email us at [email protected] right away and we'll try to catch it — but once production starts, your order can't be changed or cancelled.

• T-shirts: Bella+Canvas 3001 — 100% combed and ring-spun cotton, super soft
• Hoodies: Bella+Canvas 3719 — fleece, cozy and durable
• Mugs: White ceramic, 11oz, dishwasher & microwave safe
• Stickers: Kiss-cut vinyl, waterproof and weatherproof

• Apparel: S, M, L, XL, 2XL
• Stickers: 3×3", 4×4", 5.5×5.5", and 15×3.75" bumper

Nope! We use DTG (direct-to-garment) printing on Kornit machines. The prints are fade-resistant and wash-safe. We recommend washing inside-out in cold water and tumble drying on low for the longest-lasting results.

Each product page includes a sizing chart. A quick tip: Bella+Canvas runs slim, so if you're between sizes, we recommend ordering up for a more relaxed fit.

On the 1st of every month we release a new limited-edition character variant at a special sale price that runs to the end of that month. It's the best time to grab new Twinkle gear at a discount.

The design stays available forever at its regular price. You'll never miss a design entirely — you'll just miss that month's discount.

Subscribe to the TwinkleTribune! Sign up for our newsletter and you'll get notified every time a new drop goes live, plus early access and exclusive deals.

Twinkles are our original 8-bit pixel art characters, each with a unique personality, rarity tier, and color palette. They're the heart of TwinkleGear — collectible characters you can wear, stick, and sip from. Meet them all.

There are currently 13 named Twinkles — 12 you can meet on the characters page, plus a secret one we haven't revealed yet. Mystery Boxes don't contain the named characters: every box generates a brand-new one-of-a-kind Twinkle with its own traits, colors, and rarity tier (Common, Uncommon, Rare, Legendary, or Secret).

Yes! We have holiday-exclusive and seasonal characters in the works. Subscribe to the TwinkleTribune to be the first to know when new characters drop.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe, our secure payment processor.

Absolutely. All payment processing is handled by Stripe, a PCI Level 1 certified payment provider. We never see or store your card number — it goes directly to Stripe's secure servers.

Every item is printed to order, so we can't accept returns or exchanges for the wrong size or a change of mind — please check the size guide first. If your item arrives damaged, defective, or misprinted, email us within 30 days of delivery with photos and we'll send a free replacement or issue a full refund — your choice. You never need to ship anything back. If a parcel is lost in transit, let us know within 30 days of the estimated delivery date. See our full returns policy for details.

Buying merch doesn't need an account and has no age requirement. A TwinkleCrew account — which is what unlocks Mystery Boxes, Sparkles, and TwinkleTown — is for adults 18 or older. You confirm this when you sign up, and a parent's permission doesn't substitute for being 18.

No. Sparkles (✦) and Twinkles are digital items you use inside TwinkleGear. They have no cash value, can't be redeemed, sold, or exchanged for money, and can't be transferred anywhere outside TwinkleTown. Sparkles can't be bought with money either — you earn them, and every new account gets a one-time 50 ✦ welcome grant. Every Mystery Box always contains one Twinkle, and the odds on the Mystery Box page are the exact weights our system uses. Digital purchases are final once completed.