Returns & Refunds

Overview

Every TwinkleGear item is custom printed just for you. Because of this, our return policy differs from standard retail. We want you to love your gear — if something's wrong, we'll make it right.

Defective or Damaged Items

If your item arrives defective or damaged, contact us within 30 days of delivery with:

• Your order number
• Photos of the defect or damage

We'll replace the item for free or issue a full refund — your choice.

Order Cancellations

Orders can be cancelled within 2 hours of placement, as long as production hasn't started. After that, the item is being made and can't be cancelled.

Refund Processing

• Refunds go to your original payment method
• Allow 5–10 business days for the refund to appear
• You'll get an email when the refund is processed

Need Help?

Contact us at Contact Us or email [email protected].